FAMILY SUPPORT SERVICES

BILINGUAL CUSTOMER SERVICE ASSOCIATE

JOB SUMMARY: The Customer Service Associate serves as the first point of contact for clients, donors, and members of the community, both in person and on the telephone. This position is an important link between the public, clients, and staff, and plays a central role in the agency’s image and reputation for quality service. As such, the Customer Service Associate position requires a high level of communication and professionalism.

ESSENTIAL FUNCTIONS:

• Staff the front reception desk and greet all members of the public, including board members, donors, volunteers, and visitors.
• Answer a multi-line phone and direct incoming calls to appropriate staff member.
• Respond to inquiries and provide information regarding agency location, meeting schedules, and other general information questions.
• Educate walk-in clients about agency services, complete program referrals, provide appropriate advocacy assistance, and/or assist with referrals to other agencies.
• Document all information calls and referrals services (I&R) provided to potential clients.
• Assess potential clients and determine either eligibility for ABC’s programs or referral to other agencies’ programs.
• Receive and process in-kind donations and assist with distribution, as appropriate.
• Maintain electronic reservation schedules for conference rooms, classrooms, and agency vans.
• Distribute mail and parcel deliveries to appropriate staff on a daily basis.
• Develop and maintain the class schedule binder and update ABC’s current community resources in the Agency Benefits notebook, as needed.
• Order general office supplies for all departments and maintain a supply log.
• Create and post welcome signs for community meetings, and public notices for agency closures and cancellation of events.
• Make announcements over the public address system to alert staff and guests of agency activities, meeting times, or other general information.
• Maintain supply of program brochures and make revisions, as needed.
• Complete additional duties as requested by Supervisor.

MINIMUM QUALIFICATIONS:

• High School diploma required; some college preferred with a minimum of 2 years related professional experience.
• Bilingual language skills, in English & Spanish, both verbal and written modalities, required.
• Proficient computer skills with MS Office Suite, especially Word, Excel, and Outlook.
• Strong desire and ability to provide support to agency staff, and an interest in working with a non-profit, social service agency.
• Knowledge of referral resources, including community-based organizations and programs.
• Solid experience working with families of diverse cultures in potential crisis situations.
• Proven communication skills, ability to work well under pressure, and multi-task, with an emphasis in prioritizing responsibilities.
• Ability to sit for extended periods, walk upstairs, and carry up to 25 pounds.

Submit resume' and cover letter to : Email: Jobs@abcaus.org, Fax: 512-334-4471, or Mail: Jobs-CSA 1121 East 7th Street Austin, TX. 78702 <EOE>

FINANCE/ADMINISTRATION

FINANCE COORDINATOR- Payroll

JOB SUMMARY: The Finance Coordinator position assists in the day to day operations of the Finance Department. This position will be directly responsible for agency accounting functions, consistent with GAAP, OMB Circulars A-122 & A-110, and any other accounting related rules and regulations. This position is also responsible for payroll processing and all semi-monthly, quarterly, and annual payroll tax filings. The Finance Coordinator position is a mid-level position and is part of the Finance/Administration team.

ESSENTIAL FUNCTIONS:

Payroll Processing:
• Responsible for semi-monthly payroll processing, including direct deposit,
• Calculate and submit all federal, state, and local payroll taxes,
• Record and maintain leave accruals and balances, including vacation liability, and
• Process and file annual W-2s for current and past employees.

Accounting and Financial Management:
• Daily processing of Accounts Payable/Accounts Receivable in accordance with approved distribution codes and budget line items, and Any Baby Can’s (ABC) approved policies and procedures,
• Analysis and reconciliation of revenue and expenditure accounts per program, per funding source,
• Preparation of month end journal entries,
• Daily cash management and monthly cash flow projections,
• Bank deposits and bank reconciliation,
• Accurate and timely revenue billing to funding sources,
• Financial analyses as required, and
• Other duties as assigned by Chief Financial Officer.

Data Management:
• Ensure proper file documentation and supporting documentation for all transactions,
• Annual budget data entry and MIP update of any budget revision, and
• Year-end audit readiness and internal audit coordination.

 
MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Accounting or related field, plus a minimum of 2-4 years relevant experience; non-profit experience strongly preferred. Experience may be substituted for Bachelor's degree.
• Proficiency in MS Office, spreadsheets, and accounting software, required; MIP software experience a plus,
• Experience with payroll processing and tax reporting, required,
• Knowledge of GAAP, OMB Circulars and accounting principles,
• Familiarity with grant compliance requirements, preferred,
• Attention to detail and ability to work independently, and
• Excellent communication skills, ability to exercise good judgment and complete projects within specific timeframes, required.

Submit resume' and cover letter to : Email: Jobs@abcaus.org, Fax: 512-334-4471, or Mail: Jobs-Finance 1121 East 7th Street Austin, TX. 78702 <EOE>